edrawmax-mobile-subscription-plan-faq

Q: What's the difference between an iOS plan，Android plan and a cross-platform plan?

A:The cross-platform plan supports using all premium features across Windows, Mac, Linux, Android, tablets, and iOS. However, the iOS plan is only supported within the iPad and iPhone ecosystem, and Android plan is only supported within the Android mobile ecosystem.

Q: Will my plan be automatically renewed?

A:Yes, they will automatically renew at the end of each term, and you will be charged for the next subscription period.

Q: How can I cancel my subscription plan on iOS/Google Android?

A: You can follow the instruction below to cancel the subscription plan:

I. iOS (iPhone/iPad) Subscription Cancellation

Method 1: Cancel via iPhone/iPad Settings

Open Settings → Tap your [Name] at the top → Select "Subscriptions".
Find the subscription you want to cancel → Tap "Cancel Subscription" (or "Turn Off Auto-Renewal").
Confirm the action. The subscription will expire at the end of the current billing cycle.

Method 2: Cancel via App Store

Open the App Store → Tap your profile icon in the top-right corner → Go to "Account".
Select "Subscriptions" → Find the app and cancel the subscription.

Important Notes

If the subscription option is missing: The subscription may have been purchased through another platform (e.g., a website). Contact the app developer directly.
Charged but service not activated: Request a refund via Apple's official website (reportaproblem.apple.com).

II. Android (Google Play Store) Subscription Cancellation

Method 1: Cancel via Google Play App

Open the Google Play Store → Tap your profile icon → Select "Payments & Subscriptions" → "Subscriptions".
Find the app → Tap "Cancel Subscription" → Confirm.

Method 2: Cancel via Web Browser

Visit play.google.com → Log in → Click "Subscriptions".
Select the app → Click "Manage" → "Cancel Subscription".

Important Notes

Cancellation deadline: Cancel at least 24 hours before the current billing cycle ends to avoid auto-renewal.
Third-party payments (Alipay/credit card): If billed directly, contact the app provider or your bank to cancel.

Q: Can't Find Your Subscription Record?

A: You can follow the instruction below to check your subscription record:

iOS: Check if the subscription was made with a different Apple ID. If part of Family Sharing, the organizer may manage it.

Android: Verify if another Google account was used. Some services (e.g., Netflix) require cancellation via their official website.

Q: Still Charged After Cancellation?

A:Take Immediate Action:

iOS: Contact Apple Support.

Android: File a refund request via Google Play Help.

Prevent Future Charges: Remove saved payment methods (e.g., credit cards) from the app or store account.

Q: Subscription Canceled but App Still Works?

A: We allow access until the current billing cycle ends. Service will automatically stop upon expiration.

Q: What happens to my files when I cancel my subscription?

A:After your membership ends, your account will be become a free one with restricted access to specific resources and features. However, the files you've made are still accessible. You can always upgrade your account again to acquire access to the premium features and resources.

Q: I've bought EdrawMax Premium before. Do I need to buy ios plan to unlock all the features?

A:It depends on the premium type you bought before. Please contach our customer service to learn more at https://www.wondershare.com/about/contact-us.html