Interaction Overview diagram
for online shopping system

About the Interaction Overview Diagram example

An interaction overview diagram for an online shopping system outlines the key steps and interactions involved in the shopping process. It starts with the customer browsing products on the website and adding desired items to their cart. This initial step allows customers to explore the product catalog.

The next step involves proceeding to checkout, where the customer reviews their selected items and enters payment information. The system then verifies the payment details to ensure they are correct and valid. This verification step helps prevent fraudulent transactions.

If the payment is approved, the order is confirmed, and the system moves to the shipping process. If the payment is rejected, the customer is informed, and they must provide valid payment details to proceed. This ensures only successful payments lead to order fulfillment.

Once the order is confirmed, the shipping department prepares and ships the order to the customer. This diagram ensures a streamlined and efficient process for both customers and the online store, ensuring a smooth shopping experience. The final step is crucial for timely delivery and customer satisfaction.