Help desk flowchart template

About this help desk flowchart

This flowchart clearly explains how an IT Help Desk works. It helps you track a customer issue from start to finish, showing all the steps involved.

Simplify the help desk process, and make it easy to understand. You can use it to spot areas for improvement and ensure customers are happy. New staff can learn the ropes quickly, and experienced staff can use it to improve existing processes.

Personalize it to fit your organization. Change the steps, roles, and decision points as needed. You can also add more channels or self-service options.

It is a valuable tool for IT managers and anyone wanting to improve their support system. It shows how customers can contact you, and how issues are sorted and assigned to get resolved.