Use case diagram for online ticketing system

About this use case diagram for an online ticketing system

The online ticketing system's use case diagram shows the interactions between the primary actors, users, and administrators. It also describes the entire flow of ticket booking, management, and processing.

This system allows users to perform certain CRUD operations on the tickets such as searching them, booking, viewing, and canceling tickets. During these operations, the administrator oversees the entire ticketing process and ensures a smooth experience at the customer’s end.

The user initiates the ticketing process by first searching for the tickets. This initial step allows the user to explore available options, including seat availability, schedule, and pricing. It forms the foundation for all subsequent actions by providing the necessary information for ticket booking.

Once the user has found the right choice, they book the ticket. This step checks for the user's decision and the need to secure the ticket. The system tries to offer an amazing ticket booking experience to the user by ensuring that the user’s information is collected and validated.

The booking phase involves payment processing. This helps to ensure that the user's transaction is safe. The "process payment" use case checks the payment information and guarantees that the money is appropriately transmitted. This step is critical for confirming the reservation and ensuring income for the service provider.

Users may examine their booking history after completing the booking process. This feature enables users to monitor prior and planned journeys, giving them a consolidated picture of their interactions with the system. It improves the customer experience by providing simple access to previous transactions and booking data.

Users can cancel their reservations as needed. This flexibility is an important component of the system since it allows users to change their plans as necessary. It entails processing the cancellation request and ensuring that any relevant compensation is handled quickly and precisely.

The administrator is responsible for monitoring tickets and overseeing the overall operation of the ticketing system. They can create reports that offer information on booking trends, cancellations, and general system performance. These reports are critical for making sound decisions and enhancing service.

The admin’s ability to manage tickets ensures that all booking requests are processed smoothly. They handle issues that may arise, such as overbooking or errors in ticket availability, ensuring that users have a reliable and efficient ticketing experience.

This diagram captures the interaction between users and the ticketing system, emphasizing the fluidity and functionality of the entire process. It highlights the user’s ability to manage their bookings independently while relying on the admin for support and system management.