A Detailed Guide to IT Department Organizational Charts

Find out about types of IT organizational structures, discover key positions in an IT organizational chart, and learn how to create an IT organizational chart.


The IT department plays a crucial role in managing an organization's technology infrastructure and ensuring the smooth functioning of its computer systems, networks, and software applications. Comprised of skilled professionals specializing in various areas, the IT department is responsible for optimizing technology resources to support business operations. The placement of the IT department within a company's organizational chart varies but is often positioned under the CIO or CTO. This article will discuss everything you need to know about IT department organizational chart.

Contents of this article
  1. What Is the IT Department?
  2. Where’s IT Department in Company Org Chart?
  3. Types of IT Organizational Structures
  4. IT Org Chart Positions
  5. How to Create an IT Org Chart?
  6. Conclusion

Part 1. What Is the IT Department?

The IT department is an integral part of an organization responsible for managing the company's technology infrastructure, computer systems, networks, and software applications. Its primary role is to ensure the smooth functioning and optimal utilization of technology resources to support business operations. IT departments are comprised of skilled professionals who specialize in various areas such as system administration, cybersecurity, network management, software development, and technical support.

Part 2. Where’s IT Department in Company Org Chart?

The placement of the IT department within a company's organizational chart can vary depending on the organization's size, IT department structure and roles, and industry. However, it is common to find the IT department positioned directly under the Chief Information Officer (CIO) or Chief Technology Officer (CTO) in the hierarchy. This placement signifies the significance of technology in driving the overall strategy and success of the organization. 

Part 3. Types of IT Organizational Structures

There are various kinds of IT organizational structures. From functional to project-based, each of these IT organizational structures has distinguished properties.

1.Functional IT Organizational Structure

A functional IT department structure is based on different functional areas within the IT department. Each functional area, such as network management, system administration, and software development, operates independently under the leadership of a department head or manager. 

example of functional it organizational structure

2.Divisional IT Organizational Structure

In a divisional IT organizational structure like the Oracle organizational structure, the IT department is divided into self-sufficient divisions or units based on various divisions or business units within the organization. For instance, there may be separate IT divisions for finance, marketing, operations, and human resources. 

example of divisional it organizational structure

3.Matrix IT Organizational Structure

 A matrix IT org structure is characterized by a combination of functional and divisional structures. In this structure, IT employees report to both functional managers and project managers simultaneously. 

example of matrix it organizational structure

4.Project-Based IT Organizational Structure

In a project-based IT organizational structure, the department is organized around specific projects or initiatives. IT personnel are assigned to projects based on their skills and expertise, and teams are formed for the duration of the project. 

example of project based organizational structure

Part 4. IT Org Chart Positions

The IT department is responsible for managing a wide range of tasks, from network administration to software development. Some key positions found in an IT department org chart may include:

1.Chief Information Officer (CIO):The CIO is the highest-ranking IT executive within an organization. 

2.IT Managers:These professionals are tasked with supervising specific areas within the IT department, such as network management, database administration, or cybersecurity. 

3.Network Administrators:Network administrators are responsible for maintaining, monitoring, and troubleshooting an organization's computer networks. 

4.Systems Analysts:Systems analysts play a crucial role in bridging the gap between business needs and technological solutions. 

5.Software Developers:These professionals are responsible for designing, coding, and testing software applications. 

6.Help Desk Technicians:Help desk technicians provide technical support to end-users, resolving issues related to software, hardware, or network connectivity.  

Part 5. How to Create an IT Org Chart?

Creating an IT department organizational chart involves a step-by-step process that ensures clarity, efficiency, and alignment with the organization's goals. Here is a breakdown of the steps involved:

Step 1: Deciding on the Org Chart Type

The first step is to determine the type of organizational chart that best suits the organization's structure and needs. Common types include hierarchical charts, matrix charts, or hybrid charts. Consider factors such as the size of the IT department, reporting relationships, and the organization's culture.

Step 2: Preparing the Draft

Once the chart type has been decided, draft the organizational chart by mapping out the different positions within the IT department. Begin with top-level positions, such as the CIO and IT managers, before moving down to more specialized roles. Clearly define reporting lines and relationships between different positions to create a visual representation of the department's structure.

Step 3: Choosing the Suitable Platform

Selecting an appropriate platform for creating the IT department structure chart is essential for ease of modification, sharing, and maintenance. 

Step 4: Finalizing the Organizational Chart

Review and refine the organizational chart to ensure accuracy and alignment with the organization's objectives. Seek feedback from relevant stakeholders, such as IT department members and senior management, to incorporate any necessary modifications. Once finalized, distribute the chart to all relevant individuals and make it easily accessible for future updates.

Bonus Tip: Edrawmax to create an IT Org Chart

Wondershare EdrawMax is an intuitive organizational chart creation tool. It offers a range of powerful features, such as drag-and-drop editing, customizable templates and themes, and automated formatting. With the tool, creating professional-looking org charts is quick and easy. It is the perfect tool for business teams and other organizations looking to streamline their charting process. Given below are the steps to create an IT org chart using the tool:

Step 1: Start by opening Wondershare EdrawMax

First, you need to launch the Wondershare EdrawMax application. The application will let you create the perfect IT organizational chart for your company.

edrawmax after opening

Step 2: Choose the IT organizational chart template you want

  • Once the application is launched, select the “IT Organizational Chart” template from the list of templates. You will be amazed by the long list of templates that the tool will offer.
searching template in edrawmax
  • After you find your desired template, click on “Use Immediately.”
selecting in edrawmax

Step 3: Customize the IT organizational chart template according to your preference

Once the template is selected, you can customize the layout of the chart. You can change the color, font, size, and other settings of the chart.

customizing chart in edrawmax

Step 4: Export the IT organizational chart

Finally, you can export the chart as a PDF or other popular file format. Wondershare EdrawMax lets you export organizational charts in various formats.

exporting chart in edrawmax


With various types of IT organizational structure, including functional, divisional, matrix, and project-based, organizations can tailor their IT departments to suit their specific needs. Whether it's operating independently within functional areas or aligning with different business units, the IT department plays a vital role in ensuring the effective utilization of technology resources and supporting the organization's success.

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Zac Jenkins
Zac Jenkins May 23, 24
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