10 Use Case Diagram Templates for Online Shopping Management

Discover the power of Wondershare EdrawMax for creating use case diagrams for online shopping. Explore a wide range of templates and symbols, from simple to specialized, and unleash your creativity.


To efficiently manage the complexities of online shopping platforms, businesses rely on robust management systems.

Use case diagrams are invaluable tools in this context, providing a visual representation of the interactions between users and the system. These diagrams outline various scenarios or "use cases". to describe how users interact with the system to achieve specific goals. To be clear, browsing products, making purchases, or managing their accounts.

By employing use case diagrams for online shopping management, businesses can streamline their operations, enhance user experience, and ensure the smooth functioning of their e-commerce platforms.

This overview will delve into common use case diagram templates tailored for online shoppin. Let's see how these diagrams optimize the management of virtual storefronts.

In this article
  1. Ten Use Case Diagram Templates for Online Shopping Management
  2. How to Make a Use Case Diagram Using EdrawMax
  3. Free Use Case Diagram Maker: Wondershare EdrawMax

Part 1: Ten Use Case Diagram Templates for Online Shopping Management

Example 1: Product Use Case Diagram

This use case diagram shows the product related use cases of an online shopping management system that involves three actors and their interaction with the system.

  1. Any guest user can view products, search products, filter products and view product details in this online shopping system.
  2. While a registered user can also view products, search listed products, filter products, view product details as well as add any product into his wishlist and also post a review for any purchased product.
  3. The third actor Admin can add new products into the system, delete any product from the system and update any product detail into the system.

Example 2: Shopping Cart Use Diagram

This use case diagram shows the shopping cart use cases of an online shopping management system which involves one actor registered user and his interaction with the system.

A registered user can:

  • add products into his shopping cart, 
  • remove any added product from his cart,
  • update product quantities into his cart,
  • and view his shopping cart to perform all these interactions with the system.

Example 3: Order Placement Use Case Diagram

This diagram shows the order placement use cases of an online shopping management system. A registered user of the system can proceed to:

  • checkout to make purchase of his selected products, 
  • add shipment address for the delivery of products,
  • update his added shipment address if he wants to deliver his products somewhere else,
  • select Payment method from all available payment option into system
  • and confirm his purchase from the system.

Example 4: Order History Use Case Diagram

This diagram shows interaction of a registered user and an admin with an online shopping management system.

A registered user can view his order history into his account, cancel under progress orders and may also apply for the refunds in case of pre-paid orders and track shipment for his under process orders.

An admin can view the order history of any registered user and can also cancel any order of any registered user.

Example 5: Customer Support Use Case Diagram

This use case diagram shows interaction of a registered user and a support person with an online shopping management system.

A registered user can contact customer support in case of any problem, View his inquiry history to see all his previous inquiries, submit details with his inquiry and can also submit feedback after response from support person. 

A support person can also view the inquiry history of any registered user, view submitted details from the registered user along his inquiry, resolve any inquiry from any registered user and also can view given feedback of registered users for their resolved inquiries.

Example 6

This meticulously designed online shopping system use case diagram ensures a smooth and intuitive shopping experience. The diagram includes essential elements such as "Browse Products," "Add to Cart," "Manage Cart," and "Checkout." Users can easily navigate through these steps, viewing products, adding desired items to their cart, and efficiently completing the purchase process.

Additionally, features like "View Order History" and "Update Account Information" contribute to a comprehensive shopping journey. This template optimizes the online shopping process for both users and administrators, enhancing efficiency and user satisfaction.

Example 7

The diagram also includes "Track Order" and "View FAQs" to aid customers in managing their purchases. With programming details for seamless integration, such as API connections for real-time inventory updates and secure payment gateways, this template ensures a robust online shopping experience with extensive customer support.

Example 8

This UML use case behavior diagram for online shopping incorporates Machine Learning (ML) technology for enhanced user personalization. The diagram features "Recommend Products" based on user preferences and past purchases, improving the shopping experience. It also includes "Fraud Detection" using ML algorithms to enhance security.

Dynamic Pricing is another ML-driven feature, adjusting prices based on demand and user behavior. With "Smart Search" capabilities, users benefit from advanced search predictions. This ML Use Case Diagram for Online Shopping illustrates how machine learning elevates online shopping by tailoring recommendations, enhancing security, and optimizing pricing and search functionalities.

Example 9

This use case diagram illustrates the relationships between the key actors and their interactions with the online shopping system. Positioned on the left, the "Customer" actor represents individuals engaging with the platform to browse products, make purchases, manage their carts, and view order histories.

On the right, the "Administrator" actor oversees system management tasks such as managing products, processing orders, handling customer support, and generating reports. The diagram visually represents how these actors interact with various use cases, offering a clear overview of the roles and functionalities within the online shopping system.

Example 10

In this customer-centric use case diagram, the focus is on enhancing the shopping experience for the user. The "Customer" actor is at the center, surrounded by key use cases that cater to their needs. Starting with "Search Products," users can easily find what they are looking for. "View Product Details" allows them to get more information before making a decision. "Add to Cart" and "Remove from Cart" provide flexibility in managing their selections.

Continuing the journey, "Checkout" streamlines the payment process, while "Track Order" keeps customers informed about their purchase's status. "Contact Customer Support" ensures assistance is readily available if needed. This customer-centric approach aims to optimize the user's path from product discovery to purchase completion, emphasizing convenience and satisfaction.

Part 2: How to Make a Use Case Diagram Using EdrawMax

After checking all the templates above, let's start to create our own use case diagram for online shopping. Here are the two methods to make use case diagrams on EdrawMax.

To begin with, let's download EdrawMax, an all-in-one diagramming tools for various needs. It provides both software and online access. Download the software or try the online diagramming platform directly.

Method 1. Use a Use Case Template

Step 1:

Open the EdrawMax software on your computer or visit the EdrawMax Online.

Step 2:

Click template and then enter your required template in the search bar.

start with template

Step 3:

Move your cursor to the selected template and click “use immediately”.

pick a template

Step 4:

This will bring your template on the canvas from where you can download the design or make changes if you want to.

use the template

Method 2. Start from Scratch

When you draw your own diagram from scratch, EdrawMax provides you all the tools to make your own diagram with ease. Here is how you can do it.

Step 1:

Open EdrawMax and click new and select UML Modeling.

open the new file

Step 2:

From the symbols bar from the hand side of the screen, click use case symbols and drag them to the canvas.

add symbols

Step 3:

Use tools to adjust your diagrams and make changes.

use the tools

Step 4:

Export your file in whatever format you like to save.

export the file

Part 3: Free Use Case Diagram Maker: Wondershare EdrawMax

Wondershare EdrawMax offers a free, simple, and intuitive online use case diagram maker. Ideal for professionals, students, and teams, it simplifies the process of creating detailed use case diagrams for various projects.


Symbols library. Access a wide range of pre-built symbols and icons specific to use case diagrams. This includes actors, use cases, relationships, and more, making diagram creation quick and easy.

Export options. EdrawMax allows you to export your completed use case diagrams in various formats such as PNG, JPEG, PDF, and more. This ensures compatibility with different platforms and ease of sharing.

Import. Seamlessly import existing Visio, JPG, PDF files or SVG diagrams into EdrawMax. This feature streamlines the transition for users who are migrating from other diagramming tools.

Cloud storage. With EdrawMax, your diagrams are securely stored in the cloud. This not only provides backup and recovery options but also enables collaboration in real-time. Team members can access and edit the same diagram simultaneously from different locations.


Reasons to Try Wondershare EdrawMax

  • Simple to use: EdrawMax offers a user-friendly interface, making it easy for beginners to create professional-quality diagrams without a steep learning curve.
  • Versatility: With over 210+ types of diagrams available, including common ones used by programmers like ER diagrams, network diagrams, and architecture diagrams, EdrawMax caters to a wide range of needs. Whether you're a programmer, business analyst, engineer, or student, you'll find the tools you need.
  • Flexible paid plans: While the free version offers impressive features, EdrawMax also offers flexible paid plans with additional functionalities. This ensures that you can scale your usage according to your needs and budget.
  • Cross-platform compatibility: EdrawMax is designed to work seamlessly across different platforms. Whether you're using Windows, macOS, or Linux, or prefer working on the web, EdrawMax ensures a consistent experience.

Pricing plan

Erdawmax offers three subscription plans for individuals, teams and businesses and education plan. The prices of these plans vary from each other.

  • The in dividual plan offers services from $99 to $245 for a year.
  • The business and team plan are about $505.75 per year whereas the education plans are about $85 per year.



G2 is a popular platform for software reviews and ratings by real users. As of now, EdrawMax has received a rating of 4.3/5 on G2. Users often provide detailed feedback on usability, features, customer support, and value for money.


Capterra gives a 4.6/5 ratings to EdrawMax making it standout in the market. Users share their experiences with EdrawMax, highlighting its strengths and areas for improvement.


Wondershare EdrawMax emerges as a powerful and versatile tool for creating a wide variety of diagrams, including use case diagrams for online shopping management. With its extensive library of templates and symbols, EdrawMax simplifies the process of diagram creation, making it accessible to beginners while offering advanced features for professionals.

The templates provided by EdrawMax cater to diverse needs, from simple use case diagrams to more specialized ones like ML-driven online shopping experiences or eco-friendly shopping carts. These templates serve as valuable starting points, saving time and effort in diagram creation.

Zac Jenkins
Zac Jenkins Jul 04, 24
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